Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 Shipping 

We make use of  The Courier Guy. Shipping to Cape Town should take 3 days, shipping to Johannesburg should take 2 days and shipping to Durban 1 day, add an extra 1 day for outlying areas. Be advised these may change if a public holiday or weekend should fall after your is order is processed. 
 

In-store pickup

You can skip the shipping fees with free local pickup at Jowetts Cycles. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 8am to 5pm on Monday to Friday. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at online@jowettscycles.co.za with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

For Full information on our Refunds, returns and exchanges visit: (link)

We accept returns up to 15 business days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at online@jowettscycles.co.za with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at online@jowettscycles.co.za.

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